The Medical Information Team

Who We Are

We are a dedicated team of healthcare professionals including clinicians, scientists, and medical communication specialists. Our commitment to providing unbiased and evidence-based medical resources gives our customers information to inform patient care.
What We Do

We answer tens of thousands of questions each year from healthcare professionals, patients, and caregivers. Responding to unsolicited medical information requests through a variety of channels, including phone, postal mail, email, chat, and the web, supports our goal of informing patient care with up-to-date medical information on our medicines.
How We Do It

Our team of experts create and maintain response documents based on the latest scientific data on our medicines. We apply the Gilead Core Values every day by providing the most accurate medical information available.
Our Vision

To strengthen patient care by connecting our customers to up-to-date and accurate medical information.
Our Mission

To empower our customers to make informed decisions by communicating timely, tailored, and evidence-based medical information in their preferred channel.
Gilead Core Values

Integrity - Doing What’s Right

Inclusion - Encouraging Diversity

Teamwork - Working Together

Accountability - Taking Personal Responsibility

Excellence - Being Your Best

Collected Items	Full Name, (If you are a healthcare professional (HCP)) occupation, degree, institution/affiliation Contact: Email address, address, phone number (If an inquiry includes any complaint about the Company’s product) Name, address or contact information of the clinic/hospital/drugstore All information you provided in the course of medical information inquiry and any and all other general personal information collected, identified and generated in the course of communicating and contacting with the Company as well as Gilead Sciences Inc. and its affiliates (“Gilead Group Companies”)¹
Purpose of Collection and Use	Processing and providing responses to medical information inquiries: Send requested materials, provide response to inquiries and/or handle requests, collect and analyze feedback on the information Company provided, handle requests and claims, deliver notices, keep records of claims and complaints (If an inquiry includes any adverse event after taking the Company’s product) Processing, investigation and retention of the records of post-marketing safety management under applicable laws and regulations, collection and analysis of information on adverse events, product improvement, research and development, response to related disputes and evidence, compliance with applicable laws and internal regulations (If an inquiry includes any complaint about the Company’s product) Quality control of products and handling of complaints, exchange of products and sending of reports, product improvement, research and development, response to related disputes and evidence, compliance with applicable laws and internal regulations Any other tasks necessary or related to fulfill the foregoing purposes
Period of Retention and Use	Unless the Company is otherwise obliged to preserve your personal information by applicable laws and regulations, the Company retains and uses your personal information for 5 years from the completion of processing of medical information inquiries. If an inquiry includes any adverse event after taking the Company’s product, the Company retains and uses your information for 25 years from the expiration or withdrawal date of the relevant product’s last license or approval on a global basis. If an inquiry includes complaints about the Company’s product, the Company retains and uses your information for 3 years from the expiration date/period of use of the relevant product’s batch.

Collected Items	(If an inquiry includes any adverse event after taking the Company’s product) If your inquiry includes health information, for example, if you report your health condition after taking the Company’s product to the Company, the relevant health information Any and all other sensitive information collected, identified and generated in the course of communicating and contacting with the Company and Gilead Group companies with respect to the foregoing
Purpose of Collection and Use	Processing, investigation and retention of the records of post-marketing safety management under applicable laws and regulations, collection and analysis of information on adverse events, product improvement, research and development, response to related disputes and evidence, compliance with applicable laws and internal regulations Any other tasks necessary or related to fulfill the foregoing purposes
Period of Retention and Use	Unless the Company is otherwise obliged to preserve your personal information by applicable laws and regulations, the Company may retain and use your sensitive information for 25 years from the expiration or withdrawal date of the relevant product’s last license or approval on a global basis.

The Medical Information Team

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Consent Form for Processing Personal Information (Medical information inquiries on MI website)

Consent to Collection and Use of Personal Information

Collection and Use of General Personal Information

Collection and Use of Sensitive Information

Third-party Transfer of Personal Information

Overseas Transfer of Personal Information

Consent Form for Processing Personal Information
(Medical information inquiries on MI website)